As a consumer, student, employee, and citizen, we all get a little screwed sometimes.
An important measure of any institution–be it a business, school, or whatever–is how they try to rectify a mishap or misdeed. In spite of that truism, the cold reality is that your reaction to getting screwed is the critical catalyst that determines how your complaint will be heard and processed. It is up to you.
Complain the wrong way, and you can look like a fool who gets nothing but high blood pressure and a wasted afternoon. I once complained the wrong way (let’s just say my temper got the best of me and I hulked out over a voicemail to a doctor’s office), and got a lovely letter inviting me to never come back to their office ever again. As if I was going to anyway. Shitkickers.
But if you play the complaint game the right way, not only do you stand to receive satisfaction over your complaint, but you can legitimately gauge the integrity of the institution against which you’re railing. Take an ugly situation and turn it into your moment of haughty, glorious victory.
This is a brief masterclass on the art of complaining. Read and follow the instructions below to learn how to badass your way into getting satisfaction from a complaint.
#1. Ask Yourself If You Have a Legitimate, Reasonable Complaint
Before you even turn to the keyboard or phone, you need to slow your roll and examine your situation thoughtfully. Are you actually in the right? Is your gripe reasonable given the circumstances? And is it worth your precious time and energy to get the complaint train chugging down the tracks?